Online Fulfilment Team Lead

Morrisons; Carlisle; Sur place; GBP 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Generous holiday entitlement

15% discount in our supermarkets and…

Additional 10% discount card for a fi​

Genuine career progression and develop

Subsidised in-store cafe or shop floor

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits

MyPerks discounts at high street shops

Payroll charity donations

Family-friendly policies including 26+

Résumé du poste

Morrisons is seeking an Online Team Leader to guide and support a team of colleagues in online order picking, packing and despatch. You’ll coach staff, streamline processes and build cross-functional links across the store to maintain high service levels.

You’ll lead by example, ensure customer-centric service, and drive performance in a fast-paced online environment, while keeping operations compliant with store policies and legal obligations.

Qualifications

• Lead, support, and coordinate our team of colleagues to ensure every order is picked, packed, and ready on time.
• Coach the team, streamline processes, and build cross-functional relationships across the store to keep customer service levels high.

Responsabilités

• Put customers first: Lead your team to deliver outstanding service with a true customer-centric mindset, listening to customer feedback to make continuous improvements.
• Lead and develop your team: Coordinate colleagues to ensure all picking and despatch routines are completed on time, coaching the team to build confidence and high performance.
• Drive performance and standards: Analyse department data alongside the Online Manager to identify opportunities, minimise substitutions, and speed up processes.
• Keep operations safe and legal: Maintain exceptional department standards, ensure full compliance with legal obligations and store policies, and look after team workload.

Description du poste

Morrisons is seeking an Online Team Leader to guide and support a team of colleagues in online order picking, packing and despatch. You’ll coach staff, streamline processes and build cross-functional links across the store to maintain high service levels.

You’ll lead by example, ensure customer-centric service, and drive performance in a fast-paced online environment, while keeping operations compliant with store policies and legal obligations.