Online Team Leader: Lead Fast, Customer-First Fulfillment

Morrisons; Norwich; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement

Discounts on groceries

Career progression

Free parking

Pension & life cover

Healthcare benefits

MyPerks discounts

Charity donations

Family-friendly policies

Job summary

Morrisons in the United Kingdom is seeking an Online Team Leader to guide and support a team of colleagues, ensuring every order is picked, packed and ready on time. You will foster a customer-centric mindset and coordinate cross-functional relationships across the store to maintain high service levels.

You will coach the team, streamline processes, analyse performance data, and uphold safety and legal standards while striving for continuous improvement and strong team engagement in a fast-paced

Qualifications

• Coaches and develops a high-performing team to meet and exceed targets.
• Drives customer-focused practices and elevates service quality.
• Manages and coordinates online order picking, packing and despatch routines.
• Ensures compliance with store policies, health and safety and legal requirements.

Responsibilities

• Lead and develop the team to ensure all picking and despatch tasks are completed on time.
• Coordinate colleagues across the store to build a responsive online operation.
• Analyse department data with the Online Manager to identify improvements and reduce substitutions.
• Maintain high standards of safety, compliance and workload management in the department.

Skills

Team leadership

Coaching

Cross-functional collaboration

Customer service

Job description

Morrisons in the United Kingdom is seeking an Online Team Leader to guide and support a team of colleagues, ensuring every order is picked, packed and ready on time. You will foster a customer-centric mindset and coordinate cross-functional relationships across the store to maintain high service levels.

You will coach the team, streamline processes, analyse performance data, and uphold safety and legal standards while striving for continuous improvement and strong team engagement in a fast-paced