Online Store Operations & Customer Experience Leader

Sainsbury's Supermarkets Ltd; Little Melton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension match

Job summary

Sainsbury's Supermarkets Ltd in Norwich is seeking an online store manager to lead the in-store online picking and delivery team, ensuring seamless service across online and physical operations.

The role requires strong line management, a track record of delivering KPIs, coaching colleagues, and handling employee relations; the successful candidate will drive performance and customer satisfaction.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

KPI delivery

Disciplinary handling

Operations leadership

Team coaching

Job description

Sainsbury's Supermarkets Ltd in Norwich is seeking an online store manager to lead the in-store online picking and delivery team, ensuring seamless service across online and physical operations.

The role requires strong line management, a track record of delivering KPIs, coaching colleagues, and handling employee relations; the successful candidate will drive performance and customer satisfaction.