Online Delivery Operations Manager

Sainsbury's; Dartford; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension – employer matching

Cycle to Work

Job summary

Sainsbury's in Dartford is seeking an Online Store Manager to lead the delivery of our online picking and delivery service. You will be visible on the shop floor, coaching a large team of shoppers and drivers to ensure a seamless and safe shopping experience for all customers, both online and in-store.

The role requires strong line management, a track record of delivering exceptional customer service, and the ability to drive KPIs across the store operations.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment — motivated others and kept operations running smoothly.
• Operational leadership in store absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs such as sales, availability, and customer satisfaction.
• Experience managing employee relations issues, including performance and absence management.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
• Collaborate with other managers to ensure the success of the shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

KPI delivery

Operational leadership

Employee relations

Job description

Sainsbury's in Dartford is seeking an Online Store Manager to lead the delivery of our online picking and delivery service. You will be visible on the shop floor, coaching a large team of shoppers and drivers to ensure a seamless and safe shopping experience for all customers, both online and in-store.

The role requires strong line management, a track record of delivering exceptional customer service, and the ability to drive KPIs across the store operations.