Online Delivery & Store Operations Lead

Sainsbury’s; Hereford; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Retail vouchers

Job summary

Sainsbury’s is seeking an Online Manager to lead the in-store online delivery team, ensuring a seamless shopping experience for customers. You will coach shoppers and drivers, manage performance, and work with store managers to align on overall shopping excellence.

The role requires strong leadership in a fast-paced environment, with early-morning shifts for picking and deliveries, and a focus on KPI achievement and customer satisfaction.

Qualifications

• Proven track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment with motivation and performance focus.
• Ability to meet or exceed KPIs such as sales, availability, customer satisfaction, or colleague engagement.
• Experience handling employee relations issues, including performance and absence management.
• Ability to lead store operations in the absence of more senior managers.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• Manage performance and capability, conduct disciplinaries and ensure scheduling and pay accuracy.
• Oversee online teams that work early mornings typically from 04:00 – 08:00.

Skills

Customer service leadership

Team coaching

KPI delivery

Operational leadership

Disciplinary handling

Job description

Sainsbury’s is seeking an Online Manager to lead the in-store online delivery team, ensuring a seamless shopping experience for customers. You will coach shoppers and drivers, manage performance, and work with store managers to align on overall shopping excellence.

The role requires strong leadership in a fast-paced environment, with early-morning shifts for picking and deliveries, and a focus on KPI achievement and customer satisfaction.