Online Delivery & Store Operations Lead

Sainsbury's; High Wycombe; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Generous holiday entitlement

Pension - employer match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym offers

Job summary

Sainsbury's is seeking an experienced Online Store Manager to lead the in-store online service team. You will plan and orchestrate the delivery of an online picking and delivery team, coaching shoppers and drivers to ensure a seamless, safe shopping experience for all customers both online and in-store.

You will be a visible leader with proven line management experience in a fast-paced, customer-facing environment, delivering KPIs and ensuring disciplinary and scheduling processes are robust.

Qualifications

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment with a focus on KPI achievement.
• Ability to manage employee relations issues including performance and absence management.

Responsibilities

• Plan and coordinate the delivery of an online picking and delivery team to support in-store online service.
• Be a visible leader, coaching a large team of shoppers and drivers for a seamless and safe shopping experience.
• Collaborate with other managers to ensure the overall store shopping experience is smooth.
• Oversee people management, performance, capability, disciplinaries, and scheduling and pay accuracy.

Skills

Customer service

Team leadership

KPI delivery

Employee relations

Job description

Sainsbury's is seeking an experienced Online Store Manager to lead the in-store online service team. You will plan and orchestrate the delivery of an online picking and delivery team, coaching shoppers and drivers to ensure a seamless, safe shopping experience for all customers both online and in-store.

You will be a visible leader with proven line management experience in a fast-paced, customer-facing environment, delivering KPIs and ensuring disciplinary and scheduling processes are robust.