Online Store Operations & Customer Experience Lead

Sainsbury's Supermarkets Ltd

Sevenoaks

On-site

GBP 36,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Discount card

Annual bonus

Free food & hot drinks

Generous holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury's Supermarkets Ltd in Sevenoaks is seeking an Online Store Manager to lead the online picking and delivery team, ensuring a seamless shopping experience for both online and in-store customers.

You will coach a large team of shoppers and drivers, collaborate with other store managers, and manage performance, disciplinaries, scheduling and pay to keep operations running smoothly. The role includes early starts from 04:00 to 08:00.

Qualifications

Previous line management responsibilities in a fast-paced, operational environment.
Excellent customer service and coaching skills.
Proven track record of meeting KPIs.
Experience handling employee relations issues.
Able to lead operations independently in absence of senior management.

Responsibilities

Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
Collaborate with other managers to ensure the success of shopping experience of the overall store.
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.