Online Store Operations Lead

Sainsbury's; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension – employer match

Sainsbury’s share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's is seeking an experienced online management professional to lead a large team of shoppers and drivers, ensuring a seamless in-store and online shopping experience. You will oversee early-morning delivery operations and coach staff to deliver high standards of service while controlling performance, attendance and scheduling.

The role requires strong line management, operational leadership, and a proven ability to meet KPIs in a fast-paced retail environment.

Qualifications

• Experience leading teams in fast-paced, customer-facing environments.
• Proven ability to coach and develop colleagues to deliver excellent service.
• Track record of meeting or exceeding KPIs and driving store performance.
• Experience handling employee relations, disciplinaries, performance and attendance issues.

Responsibilities

• Plan and supervise delivery of an online picking and delivery team to ensure success of the in-store online service.
• Be a visible leader, coaching a large team of shoppers and drivers for a seamless and safe shopping experience.
• Collaborate with other managers to enhance the overall shopping experience of the store.
• Manage performance, scheduling and pay, and address disciplinary matters as required.

Skills

Line management

Customer service

Team leadership

KPI delivery

Employee relations

Job description

Sainsbury's is seeking an experienced online management professional to lead a large team of shoppers and drivers, ensuring a seamless in-store and online shopping experience. You will oversee early-morning delivery operations and coach staff to deliver high standards of service while controlling performance, attendance and scheduling.

The role requires strong line management, operational leadership, and a proven ability to meet KPIs in a fast-paced retail environment.