Online Delivery & Store Operations Lead

Sainsbury's; Hereford; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Pension contributions

Cycle to Work

Job summary

Sainsbury's in Hereford is seeking an online store manager to lead the online picking and delivery team, coaching shoppers and drivers to deliver a seamless shopping experience for both online and in-store customers.

You'll collaborate with store managers, manage performance and scheduling, and drive KPI performance while championing excellent customer service in a fast-paced environment.

Qualifications

• Proven track record of leading a fast-paced operations team.
• Delivers excellent customer service and coaches others.
• Strong experience meeting KPIs and improving performance.
• Ability to handle disciplinaries and performance issues.
• Comfortable leading store operations in absence of senior managers.

Responsibilities

• Plan and orchestrate the online picking and delivery team to support in-store service.
• Lead shoppers and drivers to deliver a seamless, safe experience.
• Collaborate with store managers to optimise the overall shopping experience.
• Manage performance, scheduling, and payroll for frontline staff.

Skills

Line management

Customer service

KPI delivery

Operations leadership

Employee relations

Job description

Sainsbury's in Hereford is seeking an online store manager to lead the online picking and delivery team, coaching shoppers and drivers to deliver a seamless shopping experience for both online and in-store customers.

You'll collaborate with store managers, manage performance and scheduling, and drive KPI performance while championing excellent customer service in a fast-paced environment.