Online Delivery & Store Ops Manager

Sainsbury's; Tandridge; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Discount at stores

Annual bonus scheme

Free meals for colleagues

Generous holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Job summary

Sainsbury's is seeking an online store manager to lead our online picking and delivery team, coordinating shoppers and drivers to ensure a seamless shopping experience for both online and in-store customers.

The role requires prior line management in a fast-paced environment, a strong focus on customer service, and the ability to drive KPI performance while handling employee relations and scheduling. The online team operates early hours (04:00–08:00) to prepare deliveries.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
• Collaborate with other managers to ensure the success of the shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

Performance coaching

Operational leadership

KPI management

Job description

Sainsbury's is seeking an online store manager to lead our online picking and delivery team, coordinating shoppers and drivers to ensure a seamless shopping experience for both online and in-store customers.

The role requires prior line management in a fast-paced environment, a strong focus on customer service, and the ability to drive KPI performance while handling employee relations and scheduling. The online team operates early hours (04:00–08:00) to prepare deliveries.