Online Store Manager – Lead & Optimize Online Ops

Asda; Fenland District; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus

Company pension

Wellbeing support

Flexible pay access

Discounts on services

Job summary

Asda is seeking an Online Manager in Wisbech to lead the day-to-day running of the online operation in-store. You will keep the team engaged, ensure vans are on the road, and keep customers happy, with rota planning to support online activity.

The role focuses on managing the online shrink agenda through data-led decisions, staffing resources, and ensuring picker and driver efficiency. You will also drive picking accuracy and customer service excellence.

Qualifications

• Experience leading online retail teams.
• Operational knowledge of online retail operations.
• Ability to improve availability and pick rates and reduce waste.
• Experience managing change and building resilience.
• Strong organisational skills and customer service.
• Flexible to work weekends and evenings.

Responsibilities

• Lead day-to-day online store operations with rota planning to ensure availability and on-time delivery.
• Drive picking accuracy and shrink reduction through structured processes.

Skills

Team leadership

Online retail knowledge

Customer service

Weekend/evening flexibility

Job description

Asda is seeking an Online Manager in Wisbech to lead the day-to-day running of the online operation in-store. You will keep the team engaged, ensure vans are on the road, and keep customers happy, with rota planning to support online activity.

The role focuses on managing the online shrink agenda through data-led decisions, staffing resources, and ensuring picker and driver efficiency. You will also drive picking accuracy and customer service excellence.