Online Operations Manager for Fulfillment and Team Growth

Asda; Bridgwater; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Colleague discount

Discretionary company bonus

Company pension

Wellbeing programmes

Inclusion networks

Job summary

Asda is seeking an Online Manager to lead the in-store online operation, keeping the team engaged and ensuring vans are on the road and customers stay happy. You will drive the online shrink agenda with structured processes and data-driven decisions, validating picker and driver resources through rota planning to maintain picking accuracy.

The role requires experience in managing online retail teams, strong organisation, and a focus on customer service, with the ability to adapt shifts including

Qualifications

• Experience as Team Leader, Supervisor or Manager in an Online retail setting.
• Operational knowledge of Online retail environment and availability planning.
• Strong customer service and organisational skills.

Responsibilities

• Oversee day-to-day online store operations in-store.
• Plan shifts and resource allocation for pickers and drivers to ensure timely delivery.
• Drive availability and accuracy, reduce shrink, and improve customer satisfaction.

Skills

Team leadership

Online retail experience

Availability planning

Customer service

Flexibility

Job description

Asda is seeking an Online Manager to lead the in-store online operation, keeping the team engaged and ensuring vans are on the road and customers stay happy. You will drive the online shrink agenda with structured processes and data-driven decisions, validating picker and driver resources through rota planning to maintain picking accuracy.

The role requires experience in managing online retail teams, strong organisation, and a focus on customer service, with the ability to adapt shifts including