Online Store Manager — Lead, Optimize & Delight Customers

Asda Stores Ltd; Minworth; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Colleague Discount

Discretionary Bonus

Electric Car Scheme

Eye Test for you and nominated user

Pension

Wellbeing resources

Inclusion Networks

Job summary

Asda Stores Ltd in Minworth is seeking an Online Manager to oversee the in-store online operation, ensuring daily smooth running and driver logistics. You will lead a team, plan rosters and drive picking accuracy to support a high-quality customer experience.

The role focuses on improving availability, reducing shrink, and applying data-driven decisions, while developing staff and maintaining strong service levels. Permanent full-time position with weekend/evening flexibility.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.

Responsibilities

• Oversee online store operations in-store daily and keep vans on the road.
• Validate picker and driver resource through effective rota planning for the store.
• Drive picking accuracy to guarantee consistency in the online operation.
• Plan and execute trading activity on the shopfloor, delivering availability and metrics.
• Lead, coach and develop the team, fostering a selling culture with heart.

Skills

Team Leadership

Online Retail Ops

Forecasting

Data-driven decisions

Customer service

Tools

Rota Planning Software

CRM

Job description

Asda Stores Ltd in Minworth is seeking an Online Manager to oversee the in-store online operation, ensuring daily smooth running and driver logistics. You will lead a team, plan rosters and drive picking accuracy to support a high-quality customer experience.

The role focuses on improving availability, reducing shrink, and applying data-driven decisions, while developing staff and maintaining strong service levels. Permanent full-time position with weekend/evening flexibility.