Online Sales Assistant

NHS; Pontefract; On-site; GBP 18,000 - 24,000; Part time

Job summary

A charitable hospice in Pontefract is seeking motivated Online Sales Assistants to support online retail income. This role involves researching, photographing, listing, and dispatching items while delivering excellent customer service. Ideal candidates will have experience on platforms like eBay and demonstrate strong attention to detail. Join a passionate team helping to fund vital Hospice care. Flexible part-time hours and comprehensive benefits are offered.

Benefits

27 days annual leave plus bank holidays

Enhanced sick pay

Contributory pension scheme

Employee Assistance Programme

Discounted meals

Discounted gym memberships

Ongoing training and career development

Annual salary review

Qualifications

• Experience with eBay and other selling platforms.
• Excellent customer service and communication skills.
• Ability to work to deadlines in a target-driven environment.

Responsibilities

• Research, photograph, list, sell, and dispatch items efficiently.
• Meet digital sales targets.
• Deliver high-quality customer service.

Skills

Experience selling on online platforms

Attention to detail

Organizational skills

Customer service

IT systems usage

Teamwork

Education

Good standard of education

Tools

eBay

Thriftify

Shopiago

Job description

To list items on eBay and other online platforms and ensure prompt and safe dispatch. To maximise profit to support the operation of the Hospice, the Online Sales Assistant will be responsible for delivering digital sales targets, and working alongside a team of both paid staff and volunteers.

Main duties of the job

Working alongside paid staff and volunteers, you will be responsible for researching, photographing, listing, selling and dispatching items efficiently while delivering excellent customer service and meeting digital sales targets.

About us

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

Job responsibilities

Hours: 22.5 hours per week

We are seeking two part‑time motivated and detail‑focused Online Sales Assistants to support the growth of our online retail income. This role plays a vital part in maximising the value of donated items through online platforms such as eBay, helping to fund vital Hospice care and services.

About the Role

Working alongside paid staff and volunteers, you will be responsible for researching, photographing, listing, selling and dispatching items efficiently while delivering excellent customer service and meeting digital sales targets.

Requirements and Skills

To succeed in this role, you will:

• Have experience selling on online platforms such as eBay, with strong pricing and listing skills
• Show excellent attention to detail and accuracy when handling stock, data and orders
• Be organised and able to work to deadlines in a target‑driven environment
• Deliver high‑quality customer service with clear and professional communication
• Use IT systems confidently, with good numeracy and literacy skills
• Work well with colleagues and volunteers, adapting to changing priorities

Why You’ll Love Working With Us

All of our staff felt they make a real difference and are proud to work for the Hospice.

97% of employees said they enjoy working with our team.

You’ll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.

Benefits

• 27 days annual leave plus bank holidays (pro rata)
• Enhanced sick pay and contributory pension scheme
• Staff wellbeing support, including Employee Assistance Programme
• Eligibility for Blue Light Card discounts
• Discounted on‑site meals during working hours (at the Hospice only)
• Discounted local gym memberships
• Ongoing training and career development opportunities
• Annual salary review

Application Information

Closing date: Sunday 11th January 2026 at 11:59pm. Interviews may take place throughout the listing and we may close applications early.

Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check, providing Right to Work in the UK and two references.

For more information or an informal chat about the role, please contact Kevin Hogarth, Retail Operations Manager: [e-mail] – 01977 708868

Person Specification

Experience & Skills

• Experience with eBay and other selling and buying platforms
• Experience in pricing and listing retail products online
• Understanding of current, relevant retail legislation
• Excellent customer service and communication skills
• Accuracy and attention to detail
• Ability to work to tight deadlines
• Logical and analytical approach to work
• Planning and organising skills
• Ability to implement change effectively
• Experience in working with volunteers
• Previous experience in the Charity sector

Knowledge

• Social media knowledge
• Commercial awareness and awareness of trends
• Ability to safely undertake manual handling operations
• Knowledge of Thriftify and Shopiago or any other multichannel selling platform

Qualifications / Training

• Good standard of education with excellent numeracy and literacy skills
• Willingness to undertake relevant training

Personal Attributes

• Able to prioritise and organise workload under pressure and with conflicting priorities
• Able to work in a target driven environment, with a proven track record of meeting sales targets
• Able to respect confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.