Online Retail Manager: Customer & Trading Lead

Sainsbury's Limited; Watford; On-site; GBP 29,000 - 35,000; Part time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Job summary

Sainsbury's Limited is seeking a Customer and Trading Manager – Online – MNTR to lead day-to-day store operations and drive service excellence. You will work with a small team of managers to ensure the store runs like clockwork, with accountability for the full shop and prioritising customer satisfaction.

The role includes people management, performance coaching, and delivering KPIs in a fast-paced retail environment.

Qualifications

• Experience delivering strong customer service and coaching teams.
• Ability to manage performance and support development.

Responsibilities

• Work closely with a small team of managers to ensure the store runs smoothly every day.
• Take responsibility for day-to-day store operations and accountability.
• Lead a team to ensure efficient and safe customer service.
• Manage performance, disciplinary issues, and scheduling as needed.

Skills

Customer service

People management

KPI delivery

Leadership

Job description

Sainsbury's Limited is seeking a Customer and Trading Manager – Online – MNTR to lead day-to-day store operations and drive service excellence. You will work with a small team of managers to ensure the store runs like clockwork, with accountability for the full shop and prioritising customer satisfaction.

The role includes people management, performance coaching, and delivering KPIs in a fast-paced retail environment.