Online Manager E & W

Morrisons; Wrexham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket in Wrexham is seeking an Online Manager to lead a team focused on exceptional customer service. You will empower colleagues, manage department performance, and ensure market-leading availability. This role requires strong leadership skills and the ability to motivate a high-performing team. The ideal candidate will have experience in retail management and a passion for providing outstanding service, playing a key part in the store's success.

Responsibilities

• Empower colleagues to always put the customer first and deliver outstanding customer service.
• Champion customer service by listening and responding to customers.
• Manage all people routines, scheduling, and performance conversations.
• Deliver training to ensure team capability and confidence.

Job description

Job Description

Retail is at the heart of our business, we're proud to be the UK's fourth largest supermarket serving more than 11 million customers each week across our growing network of around 500 stores.
We believe in recruiting people who are passionate about delivering fantastic customer service and want to play an essential part in our ongoing success. Providing leadership, direction and ensuring standards remain high, you'll bring a management style that motivates and brings out the best in those around you.
We're currently recruiting for a high performing Online Manager. You will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department(s)
Responsibilities include but not limited to:

• Empower colleagues to always put the customer first and deliver outstanding customer service
• Champion customer service by listening and responding to customers
• Take time to review customer feedback
• Ensure market leading availability across the department(s)
• Lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable ...