Online Manager

Morrisons; East Dundry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket chain is seeking an Online Manager to lead a team focused on exceptional customer service. This role involves managing Home Delivery Drivers and Customer Assistants, ensuring operational excellence, and delivering training. Ideal candidates will have team management experience, excellent communication skills, and the ability to adapt in a fast-paced environment. Competitive salary and extensive benefits package offered.

Benefits

15% Morrisons discount

10% discount for a friend/family

33 days annual leave

Private Aviva Healthcare plan

Annual bonus scheme

Generous company pension contributions

4 x life assurance

Enhanced maternity, paternity and adoption schemes

Perks with over 850 retailers

Qualifications

• Experience of managing a team in a fast-paced environment.
• Ability to build and maintain relationships with key stakeholders.
• Great communicator who can share knowledge and best practices.

Responsibilities

• Lead a high-performing team focused on customer service.
• Ensure market-leading availability across the department.
• Deliver training to ensure team capability.

Skills

Team management

Customer service

Communication

Adaptability

Job description

More About The Role

We Make Morrisons… From a Bradford market stall to the UK's fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK with a network of almost 500 stores, over 1,600 convenience stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

We're currently recruiting for a high performing Online Manager. In this role, you will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department. You will manage a team of Home Delivery Drivers & Customer Assistants who source products for online orders through various platforms.

Reporting into the Store Manager, you will also:

• Empower colleagues to always put the customer first and deliver outstanding customer service
• Champion customer service by listening and responding to customers
• Take time to review customer feedback
• Ensure market leading availability across the department
• Lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

As part of our total rewards package we offer:

• 15% Morrisons discount (both in store and online)
• 10% discount for a designated friend/family member
• 33 days annual leave
• Private Aviva Healthcare plan
• Annual bonus scheme
• Generous company pension contributions
• 4 x life assurance through our company pension scheme
• Enhanced maternity, paternity and adoption schemes
• Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers
• Subsidised on-shift discount

More About You

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues
• We are an equal opportunities employer and welcome applications from all sections of the community.

More About Us

Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won't find anywhere else.

At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It's why our customers keep coming back for more.

The UK's 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It's challenging. It's fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They've been there and done that. It's how they know how to support our colleagues and help our customers so well