Online Grocery Delivery Operations Lead

Sainsbury's; England; Sur place; GBP 48 000 - 70 000; Plein temps

Avantages offerts par ce poste

Discount card

Annual bonus

Pension

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Résumé du poste

Sainsbury's is seeking an experienced Online Store Manager to lead our in-store online delivery operations. You will oversee a large team of shoppers and drivers, driving a seamless customer experience across online and in-store interactions.

In this role you will coach, develop and manage performance, ensuring scheduling and pay accuracy while delivering strong KPI results. The position is based in our store network with early shifts and a focus on customer satisfaction.

Qualifications

• Track record of delivering excellent customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment.
• Ability to meet or exceed KPIs such as sales, availability, and customer satisfaction.

Responsabilités

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all customers.
• Collaborate with other managers to ensure the success of the shopping experience of the overall store.
• People management including performance, disciplinary actions, scheduling and pay accuracy.

Connaissances

People leadership

Customer service

KPI delivery

Performance coaching

Disciplinary handling

Outils

Microsoft Office

Description du poste

Sainsbury's is seeking an experienced Online Store Manager to lead our in-store online delivery operations. You will oversee a large team of shoppers and drivers, driving a seamless customer experience across online and in-store interactions.

In this role you will coach, develop and manage performance, ensuring scheduling and pay accuracy while delivering strong KPI results. The position is based in our store network with early shifts and a focus on customer satisfaction.