Online Fulfillment & Store Operations Lead

Sainsbury's; Harlow; Vor Ort; GBP 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Discount card

Annual bonus

Free food and drinks

Generous holiday entitlement

Pension – employer match

Cycle to Work

Gym membership offers

Zusammenfassung

Sainsbury's is seeking an experienced Online Manager to lead our in-store online service, coordinating an online picking and delivery team and ensuring a seamless customer experience.

You will be a visible leader, coaching a large team of shoppers and drivers, and collaborating with other managers to optimise the overall store shopping experience. Strong people management, performance coaching, and KPI focus are essential.

Qualifikationen

• Proven line management experience in a fast-paced environment.
• Demonstrated ability to deliver strong customer service.
• Track record of meeting or exceeding KPIs (sales, availability, satisfaction).
• Experience handling employee relations issues including performance and absence management.
• Ability to lead store operations in absence of senior managers.

Aufgaben

• Plan and orchestrate the delivery of an online picking and delivery team to support in-store online service.
• Be a visible leader, coaching shoppers and drivers for a seamless, safe shopping experience.
• Collaborate with other store managers to ensure overall shopping experience success.
• Manage performance, scheduling, and pay; oversee disciplinary processes as needed.

Kenntnisse

People leadership

Customer service

KPI delivery

Disciplinary handling

Operations leadership

Jobbeschreibung

Sainsbury's is seeking an experienced Online Manager to lead our in-store online service, coordinating an online picking and delivery team and ensuring a seamless customer experience.

You will be a visible leader, coaching a large team of shoppers and drivers, and collaborating with other managers to optimise the overall store shopping experience. Strong people management, performance coaching, and KPI focus are essential.