Online Store Operations Manager

Sainsbury's; England; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Pension contributions matching

Staff discount on partner brands

Job summary

Sainsbury's in the United Kingdom seeks an experienced online store manager to lead a growing team of shoppers and drivers, driving a seamless, safe shopping experience for online and in-store customers. This role emphasizes people leadership, KPI achievement, and cross-store collaboration to ensure high standards across the shopping journey.

You'll oversee early-morning online operations and be responsible for coaching, performance management and scheduling, with a strong focus on customer

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership in store operations in the absence of senior managers.
• Demonstrated success meeting KPIs (sales, availability, customer satisfaction).
• Experience managing employee relations issues (performance/absence).

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team for in-store online service success.
• Be a visible leader, coaching a large team of shoppers and drivers for a seamless, safe shopping experience.
• Collaborate with other managers to ensure overall store shopping experience success.
• Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay accuracy.
• Lead early-morning online operations typically from 04:00–08:00.

Skills

People management

Customer service

KPI delivery

Operational leadership

Disciplinary handling

Job description

Sainsbury's in the United Kingdom seeks an experienced online store manager to lead a growing team of shoppers and drivers, driving a seamless, safe shopping experience for online and in-store customers. This role emphasizes people leadership, KPI achievement, and cross-store collaboration to ensure high standards across the shopping journey.

You'll oversee early-morning online operations and be responsible for coaching, performance management and scheduling, with a strong focus on customer