Online Delivery Operations Lead

Sainsbury’s Group; Witney; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Discounts and bonuses

Pension match

Cycle to Work

Free food and drinks

Holiday entitlement

Job summary

Sainsbury’s Group is seeking a capable leader to head the online delivery operation, aligning store leadership to ensure every delivery goes out on time. You will manage a small team of managers, analyse KPIs, and drive initiatives to improve performance, efficiency, and customer satisfaction across a fast-paced environment.

You will also handle scheduling, training, and employee relations, with a focus on inclusive leadership and consistent standards across shifts, including early morning

Qualifications

• Experience leading managers in a fast-paced, KPI-driven environment.
• Strong ability to interpret data and drive improvements.
• A track record of delivering excellent customer experiences in complex operations.

Responsibilities

• Direct a small team of managers to deliver online delivery operations, ensuring on-time deliveries for customers.
• Review data and ensure compliance with processes and procedures.
• Plan for key trading activities in collaboration with store leadership.
• Oversee overnight store operations and coach for high standards and efficiency.
• Manage pay, scheduling, training and employee relations across the team.
• Lead change and drive continuous improvement in efficiency and engagement.

Skills

People management

Data-driven decisions

KPI management

Change leadership

Customer focus

Operational leadership

Job description

Sainsbury’s Group is seeking a capable leader to head the online delivery operation, aligning store leadership to ensure every delivery goes out on time. You will manage a small team of managers, analyse KPIs, and drive initiatives to improve performance, efficiency, and customer satisfaction across a fast-paced environment.

You will also handle scheduling, training, and employee relations, with a focus on inclusive leadership and consistent standards across shifts, including early morning