Online Shopping & Delivery Ops Manager

Sainsbury’s Group; Bury St Edmunds; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Discounts (15% Friday/Saturday)

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension - matching 4-7.5%

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gym membership offers

Colleague networks

Job summary

Sainsbury’s Group is seeking an online store manager to lead a fast-paced picking and delivery team, coordinating shoppers and drivers for a seamless customer experience both online and in-store. You will partner with store managers to optimize shopping journeys and drive KPI outcomes.

The role emphasizes people management, performance coaching, and compliant scheduling, with early-morning shifts and a focus on service excellence across channels.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment - you've motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills - you've taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs - whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

KPI delivery

Employee relations

Operational leadership

Performance management

Job description

Sainsbury’s Group is seeking an online store manager to lead a fast-paced picking and delivery team, coordinating shoppers and drivers for a seamless customer experience both online and in-store. You will partner with store managers to optimize shopping journeys and drive KPI outcomes.

The role emphasizes people management, performance coaching, and compliant scheduling, with early-morning shifts and a focus on service excellence across channels.