Online Delivery Operations Lead

Sainsbury's; Ipswich; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Employee networks

Job summary

Sainsbury's is seeking a Lead Online Manager to head the in-store online delivery operations, ensuring every delivery goes out on time and to standard. You will lead a small team of managers, analyse KPI data, and drive improvements across planning, performance, and people management.

You will work with the store leadership group to plan for key trading events, coach teams to high standards, and deliver excellent customer experiences.

Qualifications

• Experience leading large teams in a fast-paced, customer-focused environment with a culture of ownership and accountability.
• Proven ability to drive performance and improve KPIs across complex operations.
• Strong data interpretation and KPI/metrics reporting.
• Comfort managing in the absence of senior leadership.
• Experience in retail, hospitality or similar operational settings.

Responsibilities

• Direct a team of managers to oversee the online delivery operation, ensuring on-time delivery and accuracy.
• Review data, monitor KPIs, and ensure compliance with processes and procedures.
• Plan for upcoming trading events in collaboration with store leadership.
• Overnight store leadership accountability, coaching for high standards and efficiency.
• Handle people management tasks including scheduling, training, performance, absence, and disciplinary matters.

Skills

People management

Data analysis

KPI tracking

Change leadership

Customer focus

Job description

Sainsbury's is seeking a Lead Online Manager to head the in-store online delivery operations, ensuring every delivery goes out on time and to standard. You will lead a small team of managers, analyse KPI data, and drive improvements across planning, performance, and people management.

You will work with the store leadership group to plan for key trading events, coach teams to high standards, and deliver excellent customer experiences.