Online Shopping & Delivery Operations Lead

Sainsbury’s Group; Blakebrook; Sur place; GBP 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Discount card

Annual bonus

Free food and drinks

Pension matching

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gym discounts

Résumé du poste

Sainsbury’s Group in the United Kingdom is seeking an Online Manager to lead an in-store online delivery team, ensuring smooth picking and delivery operations and a superb customer experience.

You will coach shoppers and drivers, manage performance and disciplinary matters, and collaborate with other store managers to enhance the overall shopping journey. Early shifts from 04:00 to 08:00 are common.

Qualifications

• Previous line management in a fast-paced environment.
• Brilliant customer service with coaching skills.
• Proven delivery of KPIs and performance indicators.
• Experience handling disciplinaries and employee relations.
• Ability to lead operations in absence of senior managers.

Responsabilités

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Connaissances

Line management

Customer service leadership

KPI delivery

Operational leadership

Coaching team

Disciplinary handling

Scheduling

Payroll accuracy

Description du poste

Sainsbury’s Group in the United Kingdom is seeking an Online Manager to lead an in-store online delivery team, ensuring smooth picking and delivery operations and a superb customer experience.

You will coach shoppers and drivers, manage performance and disciplinary matters, and collaborate with other store managers to enhance the overall shopping journey. Early shifts from 04:00 to 08:00 are common.