Online Shopping Experience Manager

Sainsbury’s Group; Warrington; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym memberships offers

Job summary

Sainsbury’s Group in Warrington is seeking an online manager to oversee the in-store online service. You will lead a large team of shoppers and drivers, coaching them to deliver reliable, safe shopping experiences for both online and in-store customers.

You'll collaborate with store managers to maintain KPI targets, handle performance matters and ensure accurate scheduling and pay. An inclusive, supporting environment awaits with a strong benefits package.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Proven ability to drive brilliant customer service through coaching and supervision.
• Experience in delivering KPIs and handling performance issues or disciplinaries.
• Operational leadership with responsibility for store operations in absence of seniors.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management, performance, scheduling and ensuring pay accuracy.

Skills

People management

KPI delivery

Customer service

Coaching

Job description

Sainsbury’s Group in Warrington is seeking an online manager to oversee the in-store online service. You will lead a large team of shoppers and drivers, coaching them to deliver reliable, safe shopping experiences for both online and in-store customers.

You'll collaborate with store managers to maintain KPI targets, handle performance matters and ensure accurate scheduling and pay. An inclusive, supporting environment awaits with a strong benefits package.