Online Assistant

Sainsbury's Supermarkets Ltd; Hove; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading supermarket chain in Hove seeks an Online Assistant. This part-time role involves picking and selecting products for online orders, handling customer queries, and assisting delivery drivers. Required skills include attention to detail and customer service abilities, with a focus on working flexibly in a fast-paced environment. Enjoy benefits like a nightshift premium, store discounts, and generous holiday entitlement. Ideal for those who thrive in collaborative settings and can adapt to various tasks as needed.

Benefits

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Sainsbury’s share schemes

Shopping discounts

Wellbeing support

Qualifications

• You must be above the school-leaver age and have Right to Work eligibility in the UK.
• Required to work flexible hours with early morning shifts starting at 4am.

Responsibilities

• Picking and selecting products for online customers.
• Dealing with customer queries and processing orders.
• Supporting Home Delivery Drivers by loading vans.

Skills

Customer service skills

Attention to detail

Ability to work in a fast-paced environment

Flexibility

Job description

Online Assistant – West Hove Store

Location: 361-367 Old Shoreham Road, Hove, East Sussex, BN3 7GD

Rate: £12.60 per hour (plus nightshift premium of £2.45 for hours between midnight and 5am)

Hours: Part time, 20 hours per week (Early shift: 04:00 – 08:00)

Contract type: Permanent

Shift hours

Early shift: 04:00 – 08:00

Eligibility

• You must be above the school-leaver age in your country School leaving age – GOV.UK
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK

What you’ll be doing

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery or providing substitutions where products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and the time you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
• Building great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague

• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thriving as part of a team.
• Friendly and welcoming with genuine enthusiasm for helping customers.
• Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, giving opportunities to learn, develop and try new things.
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
• Has great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.

Working for us has great rewards

• Nightshift premium – a further £2.45 per hour for hours worked between midnight and 5am (where applicable).
• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s on Fridays and Saturdays, and 15% off at Argos on each payday.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – we’ll match between 4-7.5% of your pension contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and support their roles and teams effectively, while our internal colleague networks aim to remove barriers and ensure true representation for everyone.

We are proud to offer development opportunities, including mentorship, training and career progression pathways, to help colleagues grow and succeed. We celebrate diversity through initiatives and events, fostering a culture of inclusion and respect.

As part of our commitment as a Disability Confident Leader, all candidates have the opportunity to be offered an interview through our online assessment, prioritising those who achieve the highest score and most closely match the essential criteria for the role.

Reasonable adjustments

Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.