One Stop - Post Office Counter Clerk

Tesco PLC; Whitfield; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading retail company in Whitfield, UK is seeking a Post Office Counter Clerk to deliver essential postal services and enhance the customer experience. This role involves providing friendly, efficient service for mail handling, financial transactions, and retail operations. The ideal candidate will have strong attention to detail, excellent communication skills, and a commitment to customer service. Join the team to support daily store duties and create a welcoming atmosphere for all customers.

Qualifications

• Strong attention to detail and ability to handle cash and sensitive documents.
• Excellent communication skills for customer interaction.
• Ability to work confidently in a retail environment.

Responsibilities

• Deliver excellent customer service and support.
• Process sales of postage, packaging, and retail items.
• Handle mail and parcels, including weighing, franking, and dispatch.
• Carry out financial transactions and banking services.
• Promote and advise on postal and financial products.

Skills

Customer service skills

Attention to detail

Communication skills

Job description

Job Summary

As a Post Office Counter Clerk working within a One Stop convenience store, you play a vital dual role in delivering essential postal services and supporting the wider retail environment. You'll be the first point of contact for customers using the Post Office, providing friendly, efficient service across a range of products including mail handling, financial services, and retail transactions. Working in a One Stop setting means you'll also contribute to the store's overall customer experience, supporting colleagues, maintaining a clean and welcoming environment, and helping with general store duties when needed. This role requires strong attention to detail, excellent communication skills, and the ability to work confidently with cash and sensitive documents.

Key Responsibilities

• Deliver excellent customer service and support.
• Process sales of postage, packaging, and retail items.
• Handle mail and parcels, including weighing, franking, and dispatch.
• Carry out financial transactions and banking services.
• Promote and advise on postal and financial products.
• Maintain accurate records and balance tills.
• Follow security, compliance, and data protection procedures.
• Support general administrative and stock control tasks.

Whilst being ready to roll up your sleeves and do what's needed to put our customers at the heart of everything we do, as part of the One Stop & Tesco family, you'll need to:

• Greet each customer with a warm and friendly welcome.
• Listen to and talk with customers to find out what their needs are.
• Do your best to make sure the customer finds everything they want.
• Be passionate and knowledgeable about our products and services.
• Always be in store, on time, smartly dressed and ready to serve.
• Make sure Post Office processes and procedures are followed.
• Always think 25 when serving age restricted products.
• Work as part of a team to complete store duties.