One Stop - Customer Service Assistant

Tesco PLC; Shifnal; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Customer Service Assistant to enhance their customer service team. In this role, you will provide exceptional service to customers, handle transactions, and keep the store organized. You will be involved in various store activities, ensuring a safe and welcoming environment. Candidates should be enthusiastic about customer engagement and adhere to safety protocols. Join a dynamic team where no day is the same; your customer service expertise will be key to our success.

Qualifications

• Experience in a retail or customer service environment is preferred.
• Understanding the importance of safety and compliance is essential.
• Willingness to engage with customers and improve their shopping experience.

Responsibilities

• Provide excellent customer service and assist customers effectively.
• Stock shelves and maintain the store's appearance.
• Handle cash and process payments accurately.
• Support store operations during busy periods and events.

Skills

Customer service expertise

Teamwork

Attention to detail

Safety compliance

Communication skills

Job description

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.