One Stop - Customer Service Assistant

One Stop; Rotherham; On-site; GBP 18,000 - 23,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to join its Rotherham team. The successful candidate will engage with customers, assist with daily store operations, and ensure a welcoming shopping environment. Key responsibilities include managing store tasks such as stocking shelves and processing payments while adhering to safety procedures. This is an exciting opportunity to contribute to a dynamic retail environment focused on customer satisfaction.

Qualifications

• Ability to provide excellent customer service.
• Knowledge of store operations and safety procedures.
• Willingness to participate in community events.

Responsibilities

• Provide excellent customer service and support store operations.
• Stock shelves, process payments, and maintain store appearance.
• Encourage customer feedback and ensure safety in the store.

Skills

Customer service skills

Communication

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

1. Know your customers and serve them with passion and pride, providing great natural service.
2. Encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
3. Work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks meet customer needs.
4. Apply the training received to ensure safe working practices.
5. Participate in seasonal, community, and charity events to create an inclusive atmosphere.
6. Be knowledgeable about store performance, understand your role, and collaborate to deliver profit.
7. Live our values, make everyone feel welcome, and follow policies.
8. Ensure clocking in and out at the start and end of shifts for accurate payment.
9. Follow security procedures and wear safety equipment to keep yourself, colleagues, and customers safe.
10. Adhere to the think 25 policy when serving age-restricted products.
11. Respond promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
12. Maintain a clean, tidy, and organized store, keeping aisles clear.
13. At times, may be responsible for running the shift in the absence of the Shift Leader or Store Manager.
14. Follow all training to ensure safety and legal compliance.
15. If the store has a Post Office Local, duties include daily operations of the post office. You will need to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed. If these checks fail, the job offer will be withdrawn.