One Stop - Customer Service Assistant

One Stop; Huddersfield; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading convenience store chain in Huddersfield is seeking a Customer Service Assistant to provide outstanding service and contribute to store operations. In this role, you will engage with customers, maintain a clean store environment, and support team initiatives. Ideal candidates are passionate about customer service and can thrive in a fast-paced retail setting. Various employee benefits and flexible working options are available.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% off F&F Clothing in Tesco Stores

Flexible working options

Qualifications

• Ability to serve customers with passion and pride.
• Capable of maintaining cleanliness and organization in the store.
• Understanding of working across all store areas.

Responsibilities

• Serve customers with passion and pride.
• Encourage customer feedback through surveys.
• Participate in community events to create an inclusive atmosphere.

Skills

Providing excellent customer service

Stocking shelves

Processing payments

Maintaining store appearance

Job description

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One Stop - Customer Service Assistant, Huddersfield

Client: One Stop

Location: Huddersfield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9701488f180a

Job Views: 14

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

One Stop • Huddersfield • Apply by 16-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety based on training received.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper payment.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all training to ensure safety and legality.
• If applicable, managing Post Office Local operations, including passing necessary background checks.

Flexible Working:

We support flexible working arrangements tailored to individual needs, whether you're starting your career, caring for others, or nearing retirement. Discuss your needs with us during your application.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, lottery, bill payments, and vending solutions.

Part of Tesco since 2003, our stores are located throughout England and Wales, providing convenient shopping options for local communities.

Please Note:

We only recruit individuals who have passed the school leaver’s age. For details, check your local school leaver age.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance services with Tesco Bank
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy
• Access to exclusive deals and savings through Colleague Deals
• Save as you earn scheme
• WeCare support services including mental health and medical support
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Optional Car Allowance and Private Medical Insurance
• Flexible working options such as part-time, job shares, and staggered shifts