One Stop - Customer Service Assistant

TN United Kingdom; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Assistant in Chester! In this dynamic role, you'll be at the forefront of customer interactions, ensuring a welcoming atmosphere while supporting daily store operations. Your passion for service will shine as you assist customers, manage stock, and contribute to a vibrant community environment. With flexible working arrangements and a commitment to employee well-being, this position offers a unique opportunity to make a positive impact every day. Embrace the chance to grow and thrive in a supportive team dedicated to excellence in customer service.

Benefits

Employee Discounts

Insurance Benefits

Pension Scheme

Flexible Working Options

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and support store operations.
• Maintain a clean and organized store environment.
• Participate in community and charity events.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Chester

Client:

One Stop

Location:

Chester, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

c35e7ad0329f

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

One Stop • Garden Lane Chester • Apply by 11-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all tasks based on received training.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate payment.
• Following security procedures and wearing safety equipment to ensure safety.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing shifts in the absence of supervisors.
• Adhering to all training to keep safety and legal standards.

If this store has a Post Office Local, your duties will include daily operations of the post office, requiring passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including food, household essentials, and additional services like Post Office, cash machines, and more. We are a subsidiary of Tesco, operating independently with support from three distribution centers.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, pension schemes, and flexible working options. Terms and conditions apply.