One Stop - Customer Service Assistant

TN United Kingdom; Hyde; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to join their team in a dynamic retail environment. This role involves engaging with customers, ensuring their needs are met, and maintaining a welcoming store atmosphere. You will have the opportunity to contribute to community events and enhance customer experiences through feedback and service improvements. With a focus on safety and teamwork, this position is perfect for those who thrive in a collaborative setting and are passionate about delivering exceptional service. Join a company that values its employees and offers flexible working arrangements.

Benefits

Employee Discounts

Health Support

Flexible Working Options

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist with stock routines and manage shift if needed.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

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Client:

One Stop

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

69919febfbdb

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

One Stop • Hattersley, Hyde • Apply by 08-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customer feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, duties include managing the Post Office Local, which requires passing a background check. If checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, PayPoint, lottery, vending, and more. We are a subsidiary of Tesco, operating independently with support from three distribution centres.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, savings schemes, health support, and flexible working options.