One Stop - Customer Service Assistant

TN United Kingdom; Llandudno; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to enhance customer experiences in a vibrant retail environment. In this role, you'll engage with customers, ensure a welcoming atmosphere, and maintain store standards. Your contributions will be vital in delivering top-notch service and fostering community connections. Join a team that values respect, teamwork, and continuous improvement, and enjoy benefits like discounts and flexible working arrangements. If you thrive in a dynamic setting and are passionate about customer service, this opportunity is perfect for you.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance products at Tesco Bank

Discounted eye care through Vision Express

Various discounts at Tesco Pharmacy

Discounted cash plans

WeCare support services

Flexible working options

Qualifications

• Experience in customer service and retail environments.
• Ability to work in a fast-paced, team-oriented setting.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist with stock routines and process payments.
• Encourage customer feedback and ensure safety protocols.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Llandudno

col-narrow-left

Client:

One Stop

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

34616312f6c6

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

col-wide

Job Description:

One Stop • Llandudno • Apply by 10-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Providing passionate and prideful service to customers, ensuring a great shopping experience.
• Encouraging customers to give feedback through the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately at the start and end of shifts.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of supervisors.
• Following all training to ensure safety and legality.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different lifestyles and needs. Discuss your preferences during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers in Brownhills, Nursling, and Wakefield, serving communities throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance products at Tesco Bank *
• Discounted eye care through Vision Express *
• Various discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans and exclusive retailer savings
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options