One Stop - Customer Service Assistant

TN United Kingdom; Rhyl; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading convenience store chain. In this role, you'll engage with customers daily, ensuring their needs are met with exceptional service. You'll be part of a vibrant retail environment where teamwork and communication are key. With a focus on community and inclusivity, this position offers you the chance to make a positive impact while enjoying flexible working arrangements. If you are passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Flexible Working Arrangements

Employee Discounts

Training and Development Programs

Community Engagement Opportunities

Qualifications

• Experience in customer service and retail environments.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and stock shelves efficiently.
• Encourage customer feedback and participate in community events.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Rhyl

Client: Tesco

Location: Rhyl, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: f965d10754b9

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, providing natural, great service.
• Encourage customer feedback via the ‘have your say’ survey.
• Work across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Follow all safety training and procedures.
• Participate in seasonal, community, and charity events to create an inclusive atmosphere.
• Understand store performance and contribute to profit delivery.
• Live our values, make everyone feel welcome, and adhere to policies.
• Clock in and out accurately to ensure correct payment.
• Follow security procedures and wear safety equipment.
• Follow the 'think 25' policy for age-restricted products.
• Respond promptly to assistance calls and explain actions to customers.
• Maintain a clean, tidy, and organized store environment.
• Potentially run shifts in the absence of senior staff.
• If applicable, undertake duties at the Post Office, including passing background checks.

Flexible Working:

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers at the heart of everything we do
• Treat others as they like to be treated
• Work as one team
• Make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including groceries, cash machines, Post Office, and vending solutions. We are a Tesco subsidiary, committed to diversity and inclusion, and offer various employee benefits and flexible working options.