One Stop - Customer Service Assistant

TN United Kingdom; Chorley; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a well-known retail subsidiary. In this role, you'll deliver exceptional service, engage with customers, and help maintain a welcoming store environment. Your contributions will directly impact customer satisfaction and store performance. This position offers flexibility and the opportunity to work in a supportive team atmosphere, where every day brings new challenges and rewards. If you're passionate about customer service and eager to make a difference, this role is perfect for you!

Qualifications

• Experience in customer service or retail environments.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback and participate in community events.
• Follow safety procedures and contribute to store performance.

Skills

Customer Service

Teamwork

Communication

Problem-solving

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Chorley

Client:

Tesco

Location:

Chorley, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

1ea4920b2ef8

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, providing natural service.
• Encourage customer feedback through surveys.
• Work across all store areas including online, tills, replenishment, vending, and stock routines.
• Follow safety training and procedures.
• Participate in seasonal, community, and charity events.
• Understand store performance and contribute to profit delivery.
• Live company values, make everyone feel welcome, and follow policies.
• Accurately clock in and out for shifts.
• Follow security procedures and wear safety equipment.
• Follow the 'think 25' policy for age-restricted products.
• Respond promptly to assistance calls and explain actions to customers.
• Maintain a clean, tidy, and organized store environment.
• Potentially run shifts in the absence of managers.
• If applicable, undertake Post Office operations and pass necessary background checks.

Flexible Working:

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customer-centric approach
• Respectful treatment
• Teamwork
• Ease of service

About us:

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services. We are a subsidiary of Tesco, operating independently from our Head Office.

We are committed to inclusivity and accessibility in our recruitment process. For support, visit our accessibility page.