One Stop - Customer Service Assistant

TN United Kingdom; Borough of Swale; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to join their vibrant team in Hockley. This role offers the chance to thrive in a dynamic retail environment where you'll engage with customers, ensuring their needs are met with enthusiasm and care. You'll play a vital role in maintaining store operations, from stocking shelves to processing transactions, all while creating a welcoming atmosphere. With flexible working arrangements and a variety of colleague benefits, this position is perfect for those looking to grow in a supportive and community-focused environment. Join us to make a difference every day!

Benefits

10% discount in One Stop

Discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discount at Tesco Mobile

20% off insurance products

Discounted eye care and health checks

Exclusive discounts with retailers

WeCare support services

Annual leave increases with service

Retirement Savings Plan

Qualifications

• Experience in a customer service role is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and assist with store operations.
• Maintain store cleanliness and organization.
• Manage shift responsibilities in absence of leadership.

Skills

Customer Service

Communication Skills

Teamwork

Problem-Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Hockley

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Client:

One Stop

Location:

Hockley, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

5150e594b05d

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

One Stop • Hockley • Apply by 10-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts to ensure accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Keeping the store clean, tidy, and organized, ensuring aisles are clear.
• Potentially managing the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.

If the store has a Post Office Local, duties include managing the post office operations, requiring a background check which must be passed. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit different life situations and career stages. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve local communities with a focus on convenience and service.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, check your local school leaver age.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance products at Tesco Bank
• Discounted eye care and health checks
• Exclusive discounts with various retailers and services
• Save as you earn scheme
• WeCare support services including mental health and medical support
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, phased retirement, etc.