One Stop - Customer Service Assistant

TN United Kingdom; Stoke-on-Trent; On-site; GBP 20,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to join their dynamic team in Stoke-on-Trent. In this role, you will thrive in a fast-paced retail environment, providing exceptional service and ensuring customer satisfaction. Your responsibilities will include stocking shelves, processing payments, and maintaining a clean store. With a strong focus on community engagement and customer feedback, this position offers a chance to make a real impact. If you are passionate about serving customers and enjoy working in a collaborative team, this opportunity is perfect for you.

Benefits

Flexible Working Arrangements

Diversity and Inclusion Initiatives

Community Engagement Opportunities

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback and participate in community events.
• Follow safety procedures and assist with store operations.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Stoke-on-Trent

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Client:

Tesco

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

2c81424de4ef

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

You will ensure that your store remains a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, providing natural service.
• Encourage customer feedback through surveys.
• Work across all store areas including online, tills, replenishment, vending, and stock routines.
• Practice safe working methods as per training.
• Participate in seasonal, community, and charity events.
• Understand store performance and contribute to profit delivery.
• Live the company values, be welcoming, and follow policies.
• Clock in and out accurately for payroll.
• Follow security procedures and wear safety equipment.
• Follow the 'think 25' policy for age-restricted products.
• Respond promptly to assistance calls, explaining actions to customers.
• Maintain a clean, tidy, and organized store environment.
• May be responsible for shift leadership in absence of managers.
• If applicable, undertake Post Office operations and pass necessary background checks.

Flexible Working:

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs with us during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customer-centric approach
• Respect and kindness
• Teamwork
• Simplification

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending solutions, and more. We are part of Tesco, with a focus on community and customer service.

We are committed to diversity, inclusion, and accessibility, and have achieved Disability Leader Level 3 accreditation. For support during the recruitment process, please visit our accessibility page.