One Stop - Customer Service Assistant

TN United Kingdom; Blackburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Assistant, where your passion for service will shine in a dynamic retail environment. You will play a vital role in enhancing customer experiences, ensuring the store remains a welcoming and safe space. This role offers the opportunity to engage with the community through various events while working alongside a dedicated team. With a commitment to customer satisfaction at the core of our values, you will be empowered to make a real difference every day. If you thrive in a fast-paced setting and love helping others, this is the perfect opportunity for you!

Benefits

10% Discount in One Stop

10% Discount in Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% off at Tesco Mobile

20% off insurance with Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Discounted health plans

Annual leave increases with service

Retirement savings plan

Qualifications

• Experience in customer service or retail environments is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and stock shelves efficiently.
• Encourage customer feedback and participate in community events.

Skills

Customer Service

Communication Skills

Teamwork

Problem-Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Blackburn

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Client:

One Stop

Location:

Blackburn, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

f4ab6947cf45

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

One Stop • BLACKBURN • Apply by 08-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

You will be Responsible For

1. Serving customers with passion and pride, providing natural service.
2. Encouraging customer feedback via the ‘have your say’ survey.
3. Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying training to ensure safety at work.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Understanding store performance and your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out accurately for correct payment.
9. Following security procedures and wearing safety equipment.
10. Following the ‘think 25’ policy when serving age-restricted products.
11. Responding promptly to assistance calls, explaining actions to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Potentially managing shifts in the absence of supervisors.
14. Following all training to ensure safety and legality.
15. If applicable, managing Post Office operations and passing necessary background checks.

Flexible Working

We welcome discussions about flexible working to support your life circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. We offer a wide range of products and services, including food, household essentials, and additional services like Post Office, vending, and more.

We are a subsidiary of Tesco, with stores throughout England and Wales, serving local communities.

Please Note

Applicants must have passed the school leaver’s age. For details, please check your country’s requirements.

Colleague Benefits

• 10% Discount in One Stop
• 10% Discount in Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% off at Tesco Mobile, including colleague deals
• 20% off insurance with Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks
• Discounted health plans and other benefits
• Additional discounts, savings schemes, and support services
• Annual leave increases with service
• Retirement savings plan
• Life assurance
• Car allowance (if applicable)
• Private medical insurance (if applicable)
• Flexible working options