One Stop - Customer Service Assistant

TN United Kingdom; Prestatyn; On-site; GBP 20,000 - 24,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Assistenten für eine spannende Rolle in einem dynamischen Einzelhandelsumfeld. In dieser Position sind Sie für die Bereitstellung eines hervorragenden Kundenservices verantwortlich und tragen zur täglichen Betriebsführung des Geschäfts bei. Ihre Aufgaben umfassen das Bedienen von Kunden, das Auffüllen von Regalen und das Gewährleisten einer sicheren Einkaufsumgebung. Mit einem klaren Fokus auf Kundenfeedback und Teamarbeit werden Sie Teil eines inklusiven und unterstützenden Teams, das sich für die Verbesserung der Kundenerfahrung einsetzt. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem vielfältigen Team arbeiten möchten, ist diese Gelegenheit ideal für Sie.

Benefits

Mitarbeiterrabatte

Versicherungsleistungen

Betriebliche Altersvorsorge

Gesundheitsdienste

Flexible Arbeitszeiten

Qualifications

• Erfahrung im Kundenservice und der Arbeit in einem Einzelhandelsumfeld.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Kunden mit Leidenschaft bedienen und exzellenten Service bieten.
• Sicherheitsprotokolle und Richtlinien befolgen.

Skills

Kundenservice

Teamarbeit

Sicherheitsprotokolle

Flexibilität

Job description

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One Stop - Customer Service Assistant, Prestatyn

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Client:

Tesco

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

d630d85fba7c

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

What's in it for you:

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural, excellent service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all work activities.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure proper payment.
• Following security procedures and safety equipment protocols to keep everyone safe.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions clearly to customers.
• Keeping the store tidy and organized, ensuring clear aisles.
• Potentially managing the shift in the absence of supervisors.
• Following all training to ensure safety, legality, and quality standards.
• If applicable, managing Post Office operations and passing necessary background checks.

Flexible Working:

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customer-centric approach
• Respectful treatment
• Teamwork
• Easier processes

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open from 7am to 10pm, offering a wide range of products and services, including Post Office, lottery, and vending solutions. We are part of Tesco, with a focus on local communities and inclusive employment practices.

Benefits include discounts, insurance, pension schemes, health services, flexible working options, and more. We are committed to diversity and inclusion, providing accessible recruitment processes and support.