On-Site Service Desk & Field Scheduling Coordinator

Proactive.IT Appointments Ltd.; Hertford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Enhanced pension scheme

Flexible working hours

Training and development

Annual leave

Job summary

Proactive.IT Appointments Ltd. is seeking a diligent Service Desk Coordinator to manage field scheduling and coordinate engineers for client sites around Hertford.

The role emphasizes ensuring issues are resolved remotely where possible before dispatching engineers, with an on-site requirement five days a week. The ideal candidate will have strong communication skills, solid IT knowledge, and excellent organisational abilities to balance geography-based allocations and efficient hardware

Qualifications

• High attention to detail required.
• Strong problem-solving abilities.
• Excellent time management skills.
• Good verbal and written communication.
• Solid knowledge of Microsoft Office and Windows.

Responsibilities

• Coordinate service desk activities and scheduling for field engineers.
• Liaise with customers to set expectations based on issue severity.
• Allocate engineers to sites based on geography and ready-to-collect hardware where needed.
• Ensure remote resolutions are attempted before dispatching field engineers.

Skills

Attention to detail

Problem-solving

Time management

Geographical awareness

Verbal and written communication

MS Office & Windows knowledge

Job description

Proactive.IT Appointments Ltd. is seeking a diligent Service Desk Coordinator to manage field scheduling and coordinate engineers for client sites around Hertford.

The role emphasizes ensuring issues are resolved remotely where possible before dispatching engineers, with an on-site requirement five days a week. The ideal candidate will have strong communication skills, solid IT knowledge, and excellent organisational abilities to balance geography-based allocations and efficient hardware