Service Desk Coordinator

Proactive.IT Appointments Ltd.; Hertford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Enhanced pension scheme

Flexible working hours

Training and development

Annual leave

Job summary

Proactive.IT Appointments Ltd. is seeking a diligent Service Desk Coordinator to manage field scheduling and coordinate engineers for client sites around Hertford.

The role emphasizes ensuring issues are resolved remotely where possible before dispatching engineers, with an on-site requirement five days a week. The ideal candidate will have strong communication skills, solid IT knowledge, and excellent organisational abilities to balance geography-based allocations and efficient hardware

Qualifications

• High attention to detail required.
• Strong problem-solving abilities.
• Excellent time management skills.
• Good verbal and written communication.
• Solid knowledge of Microsoft Office and Windows.

Responsibilities

• Coordinate service desk activities and scheduling for field engineers.
• Liaise with customers to set expectations based on issue severity.
• Allocate engineers to sites based on geography and ready-to-collect hardware where needed.
• Ensure remote resolutions are attempted before dispatching field engineers.

Skills

Attention to detail

Problem-solving

Time management

Geographical awareness

Verbal and written communication

MS Office & Windows knowledge

Job description

Our client is urgently looking for an experienced Service Desk Coordinator/IT Field Scheduling Coordinator to join their team based in Hertford, on a permanent basis.

Please note, the role is on-site 5 days per week.

Forming part of a wider team, you will pick up from the remote support provided by the helpdesk, at the point that a field engineer is deemed to be required. Once up to speed, you will be able to ensure that sufficient attempt has been made to resolve the issue remotely, before allocating one of our field engineers to attend. Engineers are assigned to sites based on geography, with nearby storage locations also needing to be considered for convenient hardware collection, if required. Communicating directly with customer sites will need to be performed in a professional and friendly manner, with expectations set based on the severity of the issue.

You will be rewarded with an excellent salary as well as a brilliant benefits package including annual leave, enhanced pension scheme, flexible working hours (7.5 hour working day, coverage required between 8am-6:30pm), health insurance, training and development and many more perks!

Service Desk Coordinator – Key Skills:

• High attention to detail
• Good problem-solving
• Time management
• Strong geographical awareness of the Hertfordshire area
• Good verbal and written communication
• A reasonable knowledge of Microsoft Office and Windows