Senior Service Scheduler for PPM & Field Calls

HP4 Recruitment Ltd; West Midlands; On-site; GBP 27,000 - 33,000; Full time

Job summary

HP4 Recruitment Ltd Birmingham is seeking a proactive Service Coordinator to support field engineers, manage customer expectations and schedule preventative maintenance. The role emphasizes strong organisation, communication, and efficient coordination of planned and reactive works.

Based in Birmingham, the position is full-time and office-based, with a focus on accuracy, data management and delivering excellent customer service in a fast-paced engineering environment.

Qualifications

• Experience in service coordination, administration or scheduling.
• Excellent organisational and planning skills.
• Strong communication and customer service abilities.
• Experience coordinating engineers or field teams.
• Proactive, detail-oriented with good IT skills.

Responsibilities

• Scheduling planned preventative maintenance (PPM) visits.
• Coordinating reactive call-outs, revisits, and emergency works.
• Planning and scheduling remedial works following PPMs and reactive visits.
• Acting as the first point of contact for customers, handling enquiries.
• Liaising with engineers to maximise utilisation and efficiency.
• Booking all engineer visits in line with procedures.
• Monitoring customer KPIs and communicating delays or issues.
• Coordinating works across teams and regions, including national accounts.
• Managing and scheduling subcontractors and ensuring standards.
• Raising subcontractor orders and ensuring data accuracy.
• Maintaining service management database and reporting.

Skills

Service Coordinator

Scheduling

Customer service

Organisational skills

Communication

Service management software

Tools

Service management software

Job description

HP4 Recruitment Ltd Birmingham is seeking a proactive Service Coordinator to support field engineers, manage customer expectations and schedule preventative maintenance. The role emphasizes strong organisation, communication, and efficient coordination of planned and reactive works.

Based in Birmingham, the position is full-time and office-based, with a focus on accuracy, data management and delivering excellent customer service in a fast-paced engineering environment.