Service Desk Coordinator

Proactive Appointments; Hertford Heath; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Enhanced pension

Flexible working hours

Health insurance

Training and development

Job summary

Proactive Appointments is seeking a Service Desk Coordinator for a Hertford-based on-site role. You will support remote helpdesk, decide when to dispatch field engineers, and coordinate with customers to set expectations based on issue severity.

The role requires strong organisational skills, geographical awareness of Hertfordshire, and solid communication abilities; on-site work, with benefits including pension, health insurance, and training opportunities.

Qualifications

• High attention to detail required.
• Strong problem-solving abilities.
• Excellent time management and organisation.
• Good knowledge of Hertfordshire geography.
• Clear verbal and written communication skills.
• Team-oriented with collaborative approach.
• Familiarity with Microsoft Office and Windows.

Responsibilities

• Coordinate service desk activities and allocate field engineers as needed.
• Escalate issues appropriately and ensure remote resolution where possible.
• Communicate professionally with customer sites and manage expectations.

Skills

Attention to detail

Problem solving

Time management

Geographical awareness

Verbal communication

Written communication

Teamwork

Tools

Microsoft Office

Windows OS

Job description

Service Desk Coordinator

Our client is urgently looking for an experienced Service Desk Coordinator/IT Field Scheduling Coordinator to join their team based in Hertford, on a permanent basis.

Please note, the role is on-site 5 days per week.

Forming part of a wider team, you will pick up from the remote support provided by the helpdesk, at the point that a field engineer is deemed to be required. Once up to speed, you will be able to ensure that sufficient attempt has been made to resolve the issue remotely, before allocating one of our field engineers to attend. Engineers are assigned to sites based on geography, with nearby storage locations also needing to be considered for convenient hardware collection, if required. Communicating directly with customer sites will need to be performed in a professional and friendly manner, with expectations set based on the severity of the issue.

You will be rewarded with an excellent salary as well as a brilliant benefits package including annual leave, enhanced pension scheme, flexible working hours (7.5 hour working day, coverage required between 8am-6:30pm), health insurance, training and development and many more perks!

Service Desk Coordinator - Key Skills:

• High attention to detail
• Good problem-solving
• Time management
• Strong geographical awareness of the Hertfordshire area
• Good verbal and written communication
• Team working
• A reasonable knowledge of Microsoft Office and Windows

Service Desk Coordinator

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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