On-Site Service Desk & Field Scheduler (Flexible Hours)

Proactive Appointments; Hertford Heath; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Enhanced pension

Flexible working hours

Health insurance

Training and development

Job summary

Proactive Appointments is seeking a Service Desk Coordinator for a Hertford-based on-site role. You will support remote helpdesk, decide when to dispatch field engineers, and coordinate with customers to set expectations based on issue severity.

The role requires strong organisational skills, geographical awareness of Hertfordshire, and solid communication abilities; on-site work, with benefits including pension, health insurance, and training opportunities.

Qualifications

• High attention to detail required.
• Strong problem-solving abilities.
• Excellent time management and organisation.
• Good knowledge of Hertfordshire geography.
• Clear verbal and written communication skills.
• Team-oriented with collaborative approach.
• Familiarity with Microsoft Office and Windows.

Responsibilities

• Coordinate service desk activities and allocate field engineers as needed.
• Escalate issues appropriately and ensure remote resolution where possible.
• Communicate professionally with customer sites and manage expectations.

Skills

Attention to detail

Problem solving

Time management

Geographical awareness

Verbal communication

Written communication

Teamwork

Tools

Microsoft Office

Windows OS

Job description

Proactive Appointments is seeking a Service Desk Coordinator for a Hertford-based on-site role. You will support remote helpdesk, decide when to dispatch field engineers, and coordinate with customers to set expectations based on issue severity.

The role requires strong organisational skills, geographical awareness of Hertfordshire, and solid communication abilities; on-site work, with benefits including pension, health insurance, and training opportunities.