On-Site Multi Service Team Leader & Document Services Lead

Williams Lea; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global business support service provider is seeking a Multi Service Team Leader in Birmingham. This full-time role focuses on overseeing a team dedicated to document services and customer support. Candidates should have proven leadership experience, strong organizational skills, and a customer-centered approach. The position offers a competitive salary and robust employee benefits, including 25 days of holiday and private medical insurance.

Benefits

25 days holiday

Private medical insurance

Qualifications

• Proven experience in leadership roles within service-based environments.
• Strong capability to manage teams effectively and improve operational efficiency.
• Experience in delivering high-quality customer support services.

Responsibilities

• Oversee a team focused on document services and customer support.
• Ensure operational efficiency and excellence in service delivery.
• Develop strategies to improve team performance and service quality.

Skills

Organizational skills

Customer-centered approach

Attention to detail

Job description

A global business support service provider in Birmingham seeks a Multi Service Team Leader to oversee a team focused on outstanding document services and customer support. This full‑time role requires experienced leadership to ensure operational efficiency and excellence in service delivery. Candidates should possess strong organizational skills, a customer‑centered approach, and high attention to detail. Competitive salary and robust employee benefits are offered, including 25 days holiday and private medical insurance.