On-Site IT Support Engineer (Level 1) - Aberdeen

Fortis Hayes; Aberdeen City; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global healthcare leader in Aberdeen is seeking an On-Site IT Support Engineer (Level 1/2) to provide critical hardware and software support. Candidates should have 3-5 years of IT experience, be proficient with Windows/macOS deployments, and possess exceptional customer service skills. This role offers an opportunity to contribute to a dynamic IT ecosystem while supporting a global innovator.

Benefits

Impactful role in healthcare IT

Growth opportunities

Structured workflow

Qualifications

• 3-5 years IT experience.
• B2 English proficiency.
• Own car + valid license.
• 50 lbs lifting ability.

Responsibilities

• Troubleshoot Windows/macOS/mobile devices.
• Image/deploy devices (Win 10/MacOS).
• Lead inventory management and reporting.
• Onboard new hires.

Skills

Windows/macOS deployment expertise

Networking basics (TCP/IP, Ethernet)

Exceptional customer service

Team collaboration skills

Education

A+/MCP certifications (preferred)

Job description

Job Title: On-Site IT Support Engineer (Level 1/2) - Aberdeen

Client: A Global Healthcare Leader

Location: Aberdeen, Scotland (UK) (On-Site:)

Duration: Backfill/on-going | Start: ASAP

Rate: On application

Your Mission

Join a dynamic team as a Level 1/2 IT Support Engineer! Provide critical hardware/software support, manage IT infrastructure, and ensure seamless operations for employees in the Aberdeen office.

Key Responsibilities

• End-User Support: Troubleshoot Windows/macOS/mobile devices, IMAC tasks, AV systems & executive (VIP) support.
• Device Lifecycle: Image/deploy devices (Win 10/MacOS), manage hardware refresh, disposal & warranty repairs.
• Asset Operations: Lead inventory management, spare parts tracking, depot services & weekly reporting.
• Cross-Functional Collaboration: Onboard new hires, coordinate vendors & ensure SLA compliance.
  
  
  

Youll Need

Technical:

3-5 years IT experience

Windows/macOS deployment expertise

Networking basics (TCP/IP, Ethernet)

A+/MCP certifications (preferred)

Soft Skills:

B2 English

Exceptional customer service

Team collaboration skills

Adaptability in fast-paced environments

Logistics:

Own car + valid license

UK Resident resident

50 lbs lifting ability (to be able to move equipment)

Flexible schedule readiness

Why Join?

• Impact: Support a global healthcare innovators IT ecosystem.
• Growth: Long-term role (1 year potential) in a dynamic environment.
• Support: Structured workflow.
  
  
  

Apply Now!

Ready to drive IT excellence in Aberdeen?

Apply now with your CV including your location:

• Your CV
• Confirmation of Aberdeen availability
• Rate acceptance: (confirmed after application)
  
  
  

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