On-Site 1st Line IT Engineer – Education Sector

Atlas Recruitment Group ltd; Erith; On-site; GBP 24,000; Full time

Job summary

A leading IT recruitment agency in the UK is seeking a Junior 1st Line IT Engineer to join an established IT managed service provider. The role involves providing technical support primarily on-site within the Education sector. The ideal candidate will have a foundation knowledge of IT Support and a passion for the industry. The position offers a starting salary of £24,000, along with a company benefits package.

Qualifications

• Good foundation knowledge in IT Support.
• Passion for IT and eagerness to enter the industry.

Responsibilities

• Be the first point of contact for customers who need to raise a technical issue.
• Answering queries and resolving issues over the phone, email, and deskside support.
• Logging and resolving tickets swiftly and efficiently.
• Pass unresolved issues to senior team members.
• Manage multiple tickets at one time.

Job description

A leading IT recruitment agency in the UK is seeking a Junior 1st Line IT Engineer to join an established IT managed service provider. The role involves providing technical support primarily on-site within the Education sector. The ideal candidate will have a foundation knowledge of IT Support and a passion for the industry. The position offers a starting salary of £24,000, along with a company benefits package.