On Call Crisis Workers

Manchester University NHS Foundation Trust; Liverpool; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading healthcare provider in Liverpool is seeking on-call crisis workers to provide support for clients attending forensic medical examinations. The role includes crisis management and requires experience in supportive roles, with the ability to work calmly under pressure. Applicants must have a valid driving license and be available for a minimum of 4 shifts per month. This is a bank contract offering competitive pay for shifts. Join a collaborative team dedicated to caring for others.

Qualifications

• Experience in supportive roles with an understanding of safeguarding.
• Ability to remain calm in crisis situations.
• Ability to work independently and as part of a multidisciplinary team.
• Must have a car and clean driving license.

Responsibilities

• Provide crisis management and telephone support for clients attending forensic medical examinations.
• Offer information and guidance to clients and liaise with multidisciplinary teams as needed.

Skills

Crisis management

Excellent organization

Calm under pressure

Self-motivation

Job description

Overview

We are looking to appoint a number of enthusiastic individuals to join our established team of on-call crisis workers at SAFE Place, our Merseyside Sexual Assault Referral Centre site in Liverpool.

The post holder will provide crisis management for patients that attend the Centre for a forensic medical examination outside of normal office hours.

This is a bank contract providing 24/7 on‑call cover across various shifts.

Compensation and Schedule

• Pay: £20 per on‑call shift (increasing to £30 for Sat/Sun midnight–8am).
• Call-out/phone support rate: £15.45 per hour.
• Rota: Minimum of 4 on‑call shifts per month.

To support adults and young people, full training will be provided. The role includes telephone support, information, and crisis management for clients attending forensic medical examinations.

Responsibilities

• Provide crisis management and telephone support for clients attending forensic medical examinations outside of normal hours.
• Offer information and guidance to clients and act as a liaison with multidisciplinary teams as needed.

Qualifications and Requirements

• Experience in supportive roles with an understanding of safeguarding.
• The ability to remain calm in crisis situations.
• Excellent organisation, self-motivation, and the ability to work independently and within a multidisciplinary team.
• Ability to attend SAFE Place Merseyside (Liverpool) within 30–60 minutes.
• A car and clean driving licence are essential.

About Manchester University NHS Foundation Trust (MFT)

Join MFT, the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe. With a workforce of over 30,000 colleagues, we deliver care to more than 1 million people every year.

We are committed to teamwork, respect, and inclusion. Our People Plan outlines our commitment to making MFT a place where everyone belongs, where ideas are heard, and where your contribution is valued. You’ll work with digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure high-quality care and patient outcomes.

Whether you’re just starting out or looking to grow, we offer clear development pathways and a culture that supports wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters and you’re part of something bigger from day one.

Additional Information

To find out more about the key responsibilities and the specific skills and experience needed, please refer to the Job Description & Person Specification attachments under the “Supporting Documents” heading. Read the Candidate Essentials Guide with the Job Description and Person Specification for more information about the Trust, benefits, and how we care for you as you care for others. This document contains critical information before you submit an application.

Use of Artificial Intelligence (AI) in your application: We require that the content of your application is written by you; AI may assist with spelling, grammar, or formatting, but should not replace your own responses.

Thank you for helping us uphold the values of the Trust. We look forward to receiving your application.

Diversity Matters

MFT is committed to equality of opportunity and valuing diversity, and to eliminating discrimination across our workforce. All individuals are encouraged to apply. If you have any special requirements to help with your application, please contact the manager named below.

This advert closes on Tuesday 3 Feb 2026.