On Board Host

SSP Group; York; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading catering service provider is seeking an On Board Host for TransPennine Express at York Station. The role involves providing an excellent customer service by managing onboard transactions and stock while adhering to safety standards. Candidates should have at least 2 years of customer-facing experience. The position offers £13.20 per hour, full-time hours, and various benefits including employee discounts and a holiday allowance.

Benefits

Discounted meals during shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Referral rewards

28 days holiday pro rata

Travel and Leisure Pass after probation

Qualifications

• Minimum 2 years of experience in a customer-facing role within retail, leisure, or hospitality.
• Ability to work in a dynamic and fast-paced environment.

Responsibilities

• Provide 'at seat trolley service' on TPE trains.
• Assist passengers and achieve sales targets independently.
• Adhere to hygiene and safety standards.

Skills

Customer service

Adaptability

Sales targets achievement

Job description

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On Board Host for TransPennine Express (TPE) - York Station.

Pay Rate: £13.20 per hour plus commission.
Hours: Full Time (39 Hours).
Shifts: Rotational shifts between 6am and 8pm, including some weekends.

• Due to some responsibilities within the Onboard Host role, applicants will need to be18 years of age or overto perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Full Training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

WHY JOIN ASON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Referral Rewards:Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.