Omni Channel Operations Specialist

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 25,000; Full time

Job summary

A leading investment platform based in Bristol seeks an Operations Administrator to enhance customer interactions. The role requires a communicative and empathic individual, preferably with some experience in customer service. Comprehensive training will be provided, and the position supports hybrid working post-training completion. This dynamic role emphasizes collaboration and responsiveness to client needs, offering a fulfilling opportunity in a well-regarded company.

Benefits

Annual pay reviews

25 days holiday plus bank holidays

Hybrid working options

Pension scheme up to 11%

Private medical insurance

Gym memberships and wellbeing resources

Qualifications

• A background in customer experience or administration is advantageous.
• Must be a collaborative person and able to work under deadlines.
• Enjoys a busy and challenging role.

Responsibilities

• Communicating with clients via various channels, providing quality service.
• Listening to customer needs and delivering personalized service.
• Supporting vulnerable clients and collaborating with teams.
• Managing risk and control activities.

Skills

Empathy

Resilience

Quick learning

Communication

Job description

A leading investment platform based in Bristol seeks an Operations Administrator to enhance customer interactions. The role requires a communicative and empathic individual, preferably with some experience in customer service. Comprehensive training will be provided, and the position supports hybrid working post-training completion. This dynamic role emphasizes collaboration and responsiveness to client needs, offering a fulfilling opportunity in a well-regarded company.